Jolei Hair Oil and Products wants you to be completely satisfied with your shopping experience from first impression, completing order to final delivery. Please keep in mind each product is handmade per order. It is of extreme importance you are completely satisfied with your order before finalizing your purchase. In warmer climates during shipping, the nature of the product may change. The result will remain the same. If you have complaints about our products, delivery, or shipping, please contact us.JoLei Hair Oil and Products are sulfate free, paraben free, cruelty free and fully handmade in the USA. With our products, our goal is to help your skin stay moisturized, your scalp to be refreshed and your body to feel better overall. Nut allergy warning: Please note that the ingredients in these products may contain nuts, fruits, essential oils, butters, waxes and other all natural ingredients that may or may not cause an allergic reaction. Please be sure to read the full list of ingredients before use.The statements regarding our products have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease. If any allergic reaction occurs, please disregard continued use immediately. JoLei Hair Oil and Products will not be liable for any misrepresentation or misuse of any product. Please use as instructed.